What you can expect
Terms & Conditions
Confidentiality
Confidentiality is an essential part of all counselling and psychotherapy. It underpins the client’s sense of safety and trust and contributes to making the therapeutic relationship different from any other. Project Yaqeen holds all records securely and will ensure confidentiality in the treatment of any information held about its clients, All information recorded and held is solely for the purpose of maintaining effective therapeutic treatment.
All information will be kept confidential unless the client and therapist agree to discuss something with a third party. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.
Anti-discrimination policy
Project Yaqeen is strongly committed to anti-discrimination. It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.
Cancellation Invoices and and missed session policy
If for any reason you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is seven days. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. With adequate advanced notice, where possible, you may be offered an alternative appointment.
You will be given as much advance notice as possible in terms of the holidays or needing to cancel your appointment for any other reason. I invoice retrospectively and kindly ask clients to pay their invoice within seven days of presentation. Refund of the full amount paid will only be granted if the practitioner cancels the appointment
Referrals to Associate Practitioners
All associate therapists are independent and self employed as practitioners who are regulated by their respective member organisations. Associate therapists will have their own individual terms and conditions. For any referral that is made it is important to check on these contractual arrangements and to appraise yourself fully of all agreements and expectations between yourself and the associate therapist. All associate practitioners operate independently of Project Yaqeen, and Project Yaqeen is not responsible for any issues that arise subsequent to an agreed referral. Any concerns should be raised directly with the associate therapist or with their member organisation.
Access
Clients can access their records by making a verbal or written request. Clients agreement and consent will be sought for the purpose of communication related to their therapy arrangement. If I experience any data breaches, I will inform you as soon as possible.
TOGETHER LET’S FIND THE PLACE YOU DESERVE
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